Our Onboarding Process
The Shartega on-boarding process takes approximately 4-weeks to complete. Our team will guide you through the discovery of through the building a roadmap to ensure a seamless and successful transition to our Complete IT services. This plan enables us to address your unique needs and requirements for your particular environment. Once you have chosen a Complete IT support plan, your sales representative will assign an account technology manager who will coordinate a kick-off call to discuss the entire our onboarding process.
Shartega IT’s onboarding process includes time spending onsite with your team, that includes individual user training. It is our goal to provide a comprehensive approach and technology solution that ensures you are completely satisfied with our services.
Week One
Our team of technicians will initially gather information about your unique business technology environment. This includes network access, vendor information, ISP bills and authorized user lists. Our remote management tool and antivirus solution will be deployed across all devices within your network. Lastly, our team will spend time onsite documenting and mapping out your environment.
Your new account manager will schedule training sessions to educate your staff on how to contact your IT support team. Our team will provide you details on how to open and request support tickets, because our goal is to ensure effective and quality service to your team to receive service.
Week Three
On the third week, our Go-Live date is scheduled. This enables your staff or team to have access to our 24/7 support services.
Week Four
Our team of IT experts will begin finalizing your customized IT Roadmap for your business. Additionally, Shartega IT will discuss with your leadership team for opportunities of improvement going forward.
