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Managed IT Services Des Plaines
Providing managed services and infrastructure support for Des Plaines businesses since 2001 using our unique Complete IT solution.
Work with a Des Plaines IT services provider you can trust!
Shartega IT is a premier IT services company headquartered in Des Plaines, IL.
Our broad range of offerings includes managed IT services, cybersecurity solutions, cloud computing, network design and implementation, data backup and recovery, and IT consulting.
Shartega IT prides itself on employing a team of highly skilled professionals who are dedicated to providing innovative, tailor-made solutions that help businesses streamline their operations and enhance productivity.
With a stellar 5-star rating on Google, we’re highly reputed for consistently delivering exceptional services and solutions. Our unyielding commitment to customer satisfaction and quality service has cemented our position as a trusted leader in the industry.
Delivering a 5-star IT experience for Des Plaines businesses
Our Des Plaines managed IT services
Our Complete IT solution is designed for small and medium-sized businesses that need an all-in-one IT package that includes essential technology services.
Our IT plans include services such as help desk support, onsite support, network monitoring, hardware procurement, license and vendor management, IT consulting, security awareness training, and implementing cybersecurity tools.
Help desk support
At Shartega IT, we understand the importance of immediate and effective support, which is why our help desk support is designed to provide swift and efficient solutions.
Staffed by a team of highly skilled and trained professionals, our help desk is available round-the-clock to assist with any technical issues or concerns that may arise. Whether it’s troubleshooting software glitches or resolving hardware malfunctions, our experts are ready to ensure your operations run smoothly and without disruption.
Onsite support
Despite the best remote troubleshooting efforts, some issues require a hands-on approach. Our onsite support service ensures that our expert technicians are available to visit your Des Plaines location when necessary.
Whether it’s a hardware installation, network setup, or solving complex IT issues, our professionals provide prompt and efficient service on-site, minimizing downtime and ensuring your business operations get back up and running swiftly.
Cybersecurity
Our cybersecurity stack consists of managed threat detection, endpoint detection and response (EDR), multi-factor authentication (MFA), security awareness training, email filtering, password management, and more.
Hardware procurement
Navigating the complexities of which IT hardware your environment requires can be daunting, which is why we integrate it into our yearly IT roadmap meetings!
We assist in identifying and sourcing the most suitable and cost-effective hardware solutions to meet your specific business needs. We work directly with our distributor Ingram Micro to get you lower prices than you would get if you were to buy the hardware yourself.
License and vendor management
Effective license and vendor management are crucial for maintaining legal compliance and cost efficiency. Shartega IT simplifies this process for your business, taking care of software license tracking, renewal, and compliance, and ensuring you’re getting the most from your vendor contracts.
We negotiate on your behalf and maintain healthy vendor relationships, all aimed at achieving the best value and service for your organization.
IT consulting
Our IT consulting service is focused on aligning technology strategies with your business objectives. Whether you’re planning a new project, undergoing digital transformation, or seeking to optimize your current IT infrastructure, our technology alignment manager and vcIO provide guidance to help you make informed decisions.
We’re committed to helping your business utilize technology to its full potential, increasing efficiency, productivity, and overall growth.
Network monitoring
Our network monitoring services are designed to provide a constant watch over your IT systems. Tools such as Auvik allow us to detect and respond to any anomalies, system glitches, or potential security threats in real-time.
This proactive approach helps prevent potential disruptions and maintains the stability and integrity of your IT infrastructure, ensuring the smooth operation of your business.
See our Complete IT solution
If you own a business in Des Plaines, we’d love the chance to talk to you about becoming your full-time IT partner.
FAQ
What are the main benefits of using a managed services provider?
The main benefit is that your company gets unlimited access to the IT services you need without having to hire it yourselves. By offloading your IT burdens to a services provider, you’ll immediately have a team of certified engineers that are ready to tackle your tech issues.
What IT services are included?
Here are some examples: 24/7 Chicago-based help desk, onboarding/offboarding employees, network management, server management, asset management, data backup, disaster recovery, hardware procurement & upgrades, cybersecurity solutions, VoIP phone/UCaaS systems, and more!
What is the difference between break/fix and managed IT services?
The key difference between these two approaches is that break/fix services are reactive and transactional, while managed IT services are proactive and ongoing. Break/fix services are suitable for businesses with infrequent IT needs, while managed IT services are more appropriate for businesses with complex and critical technology infrastructures that require ongoing management services and support.
How does pricing work?
Our pricing works like a subscription. You pay monthly per the number of users in your organization and you get unlimited access to everything we offer. If you hire a new employee, we add a user to your plan, and your price increases accordingly. If someone leaves your company, you now have fewer users, and your cost goes down.
Is my company too small/large?
We typically work with small businesses and medium sized businesses that have between 20-200 employees, but we also have clients that are smaller and larger than that.
How long have you been doing this?
Shartega IT has been a trusted managed IT services provider in the Chicago area since 2001!