Is it time to Change Your Managed IT Provider?
Even though most managed IT service providers look the same on paper, they’re not. As with most businesses, there are different levels of competence and your managed services provider surely falls somewhere on the spectrum. However, if you’re experiencing any of these five warning signs, it might be time to change your MSP.
The last thing your business needs is an unreliable network, but unfortunately that’s what many companies end up settling for. Slow data speed can grind your productivity to a costly standstill. Plus, unexplained outages and unscheduled downtime typically result in a full day’s loss of productivity that is difficult to recover.
Lack of Commitment
Poor communication and lack of follow-ups will keep you in the dark and if you provider doesn’t follow through with their promises, you’ll be the one suffering in the end. When you hire a managed IT provider, you expect a certain level of commitment to help you find success. However, if they’re not committed to give you the kind of support you deserve, you’re better off without them.
Money makes the world go ‘round and the same is true of your business. When you hire an MSP, it’s supposed to help you save money. But if you’re getting hit with unexpected and unpredictable invoices, not only is that hindering your ROI, it provides no value for the services you’re paying for.
Update nightmares. A single support person. An ever-increasing number of trouble tickets without resolution. These are the signs of an MSP with major operational deficiencies. Your MSP should be a well-oiled machine that can guide you through the newest versions of your business-critical software solutions with a dedicated team of seasoned IT professionals.
Managed IT service providers have one primary function – to provide you with all of the technical and software support you need to be successful. However, if there are limits to their own technical capabilities, that’s a sign you might want to move on to another MSP. Specifically, if they don’t offer data backup and recovery; if they have you running on an un secure network; and if they’re not continuously monitoring your network to warn you of potential threats, then you should run – not walk – to a more capable provider.